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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
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What isn't working?
Please let us know what issue you are experiencing with Altafiber:
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In the last three months, how would you rate Altafiber?
2.78 out of 5 1,427 ratings
Thank you!
Problems in the last 24 hours in Hebron, Kentucky
The chart below shows the number of Altafiber reports we have received in the last 24 hours from users in Hebron and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Altafiber users through our website.
Internet (62%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (7%)
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Phone (4%)
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E-mail (4%)
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Live Outage Map Near Hebron, Boone County, Kentucky
The most recent Altafiber outage reports came from the following cities:Cincinnati, Newport, Covington, Union, Edgewood, Burlington, Erlanger and Independence.
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| City | Problem Type | Report Time |
|---|---|---|
 Cincinnati | TV | |
| Cincinnati | TV | |
| Cincinnati | TV | |
| Newport | TV | |
| Cincinnati | Internet | |
| Cincinnati | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports Near Hebron, Kentucky
Latest outage, problems and issue reports in Hebron and nearby locations:
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell Still not working on multiple channels. CC is on in LGTV, Fioptics remote now wants a password for settings.
- Cincy Sports Dad (@KKuhl94) reported fromBridgetown North, Ohio
What a ******* joke. 2 weeks into @altafiber and already having issues. Can’t use ESPN bc they are strictly with Spectrum who I just left bc it was so ******* expensive
- No BS (@lovinparentsof5) reported fromDelhi, Ohio
@SignyCullen @Local12 I agree I am in Delhi township @CincyBell you suck FIX IMMEDIATELY
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell Closed-captioning is down on my Fioptics TV.
- Liz Hiles (@mirletaliz) reported fromCincinnati, Ohio
@altafiber All devices. When I check everything on the app, the speed is great and everything looks the way it should, but I’m none of my devices are working right. I keep getting “internet is unstable” messages and it drops in the middle of me doing things. I’ve even been booted from mtgs
- Zilcher (@K_Zero78) reported fromCincinnati, Ohio
@CincyBell so you guys cancelled my service without my knowledge or ok, no phone call, no email, the bill was auto paid every month. Now i have no internet and have to take a half day off work tomorrow to wait on you guys Can’t thank you guys enough for the inconvenience! #BS
- Bryan Sherman (@bshermcincy) reported fromCincinnati, Ohio
In general I like @altafiber, but they're STB sucks. Like really bad. Dropping during Bengals game adding insult to injury
- Bushido Junee👺🗡🌸 (@ogjuneebugg) reported fromFinneytown, Ohio
New internet service bout to pull up on me. Take that @CincyBell
- Mike Franxman (@mfranx33) reported fromEdgewood, Kentucky
What’s up with the horrible lagging in the @altafiber tv? It’s been a week now and I’m done being patient. Anyone having issues with @GetSpectrum ? Time to switch?
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell @FreeformTV Fioptics TV is having a problem with CNN....
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell This is an ADA issue!
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell It WAS set up. Mysteriously disappeared today. Happens every so often. Problem is likely on your end.
- Liz Hiles (@mirletaliz) reported fromCincinnati, Ohio
Dear @altafiber, IDK what the issue is, but I’ve done every reboot possible and I’ve NEVER had as much trouble with an “unstable” network as I have the last 2 weeks! #fixit! I pay too much for this nonsense for it to not work right! I’m one person!
- Edward Kosack (@ekosack) reported fromCincinnati, Ohio
Will @altafiber issue credits on our bills for a prolonged outage? Prices go up and quality of service goes down. Not impressed.
Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
- Ryan (@ryann676) reported
@ThomasGrasso13 @Reds @CincyBell He had a bad day. It happens. But he would be your ace if he was on your team.
- Kyle Colby (@kjcolby1978) reported
@Reds @CincyBell Garbage Miley.. and horrific managing, no way he should take the hill for the 4th in a 7 inning game after giving up 10 hits in 3 innings prior
- DM3 (@dalemartin156) reported
@Reds @CincyBell Worst time ever to get cold
- Wes Hill (@wahhill) reported
@Reds @CincyBell Kind of a poor move on Bells part to let Miley pitch the 4th after giving up a bunch of hits.
- Nick Stevens (@NickDStevens) reported
@Reds @CincyBell David Bell is just a terrible manager. He will probably start Suarez and Aquino in the next game because a lefty is on the mound. We badly need a win. Go Reds!
- Matt Rollyson (@MRolly_24) reported
@Reds @CincyBell John Sadak needs time off, we’ve been absolute dog water since he came back from that broken elbows.
- Elijah (@Elijah53734132) reported
@PvillePastor @Reds @CincyBell Aquino should never be in the lineup again
- Easton Honaker (@honaker_easton) reported
@Reds @CincyBell Man that sucks
- David Mitchell (@damitch31) reported
@Reds @CincyBell Bell,”from our standpoint, we’re confident we will figure it out. We will hit”. What a stupid statement!! He keeps trying to play the right vs left match up. Suarez and Aquino are 1 for their last 44, TERRIBLE, he can’t figure it out! Just put the best team on the field”period”!!
- Ryan (@ryann676) reported
@daygosports @Reds @CincyBell The reds would have to lose every remaining game for the Padres to pass us. You guys are so so bad.
